What is Conversational AI?

This course offers a comprehensive introduction to Conversational AI, focusing on its business applications, historical context, and ethical considerations. You’ll explore how chatbots and virtual agents are transforming customer interactions by becoming more capable of understanding, assisting, and engaging in meaningful conversations. Emphasizing real-world applications rather than technical implementations, this course is designed for learners interested in integrating Conversational AI into business strategies effectively.

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About

What you'll learn

Understand the fundamental concepts of Conversational AI and its components.

Trace the historical development of conversational agents and their evolving roles in technology and business.

Analyze various use cases of Conversational AI in business, from customer support to enhancing employee efficiency.

Explore the design and deployment of conversational solutions, focusing on practical frameworks and best practices.

Skill you'll gain

11 hours

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Curriculum

This course is targeted at business professionals and technology enthusiasts eager to understand the strategic applications of Conversational AI. It is also beneficial for data scientists, machine learning engineers, and other technical professionals interested in the overarching concepts and business integration of these technologies.

Module 1: Defining Conversational AI (1 hour)

Overview of the elements of human conversation and how AI replicates these interactions.

Module 2: A Brief History of Conversational AI (1 hour)

Examination of key milestones in the development of Conversational AI technologies and their supporting infrastructures.

Module 3: Conversational Solutions in Business (2 hours)

Discussion of direct customer-assistance and agent-assist tools, including case studies demonstrating business value.

Module 4: Building a Conversational Agent (2 hours)

Insights into the challenges of replicating human language and dialogue frameworks.

Module 5: Conversational Solution Design (3 hours)

Application of IBM’s four-step process for building and deploying Conversational AI solutions.

Module 6: Conversational AI Laws and Ethics (1 hour)

Exploration of regulations and ethical considerations in the deployment of Conversational AI.

Module 7: What's Next for Conversational AI? (1 hours)

Predictions on the future of generative AI and its role in advancing Conversational AI technologies.